Privacy Policy

Privacy Policy Last Updated: 3/18/2025

‍Welcome to Nor’East Xpress (“we,” “us,” “our”). Your privacy is important. This Privacy Policy explains what information we collect from you, how we use it, how we protect it, and your rights.
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‍1. What Information We Collect
‍We may collect the following categories of personal data:
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Contact Information
‍Name, company name, mailing address, email address, phone number.
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‍Shipment Information
‍Pickup/delivery addresses, dates/times, shipment contents (weight, dimensions, type, special handling), proof of delivery (PODs), invoices.
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‍Insurance / Compliance Information
‍Company registration, driver/operator credentials, insurance certificates when you or we act in a contractor or carrier role.
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‍Payment Information
‍Billing information, payment history, account number, payment method (if applicable).
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‍Usage & Technical Data
‍IP address, device type, browser type, pages visited on the site, time spent on pages, referring site, or other diagnostic data.
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‍Communications Data
‍Customer support or dispatch communications, emails, texts, messages sent to us.
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‍Sensitive Information
(if applicable)Medical / pharmaceutical shipment data if you request chain-of-custody or similar; possibly health-adjacent but handled discreetly.

2. How We Collect Information
‍We collect data in the following ways:
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Directly from you when you provide it (e.g. filling out quote/contact/job-application forms).
From your communications with us via phone, email, SMS, or chat.
Automatically via our website (cookies, analytics, server logs).
From third parties when needed for service delivery (insurance providers, partners, etc.).
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3. How We Use Your Information
‍We use the collected data for purposes including:
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Providing, operating, and maintaining our services (shipping, dispatch, delivery, route planning).
Processing your quotes, job applications, payments, invoices.
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Communicating with you: confirmations, updates, customer service, notifications.
Improving our website, services, and user experience (analytics).
Meeting legal, regulatory, or insurance obligations (e.g. liability, cargo insurance, audits).
Optional: for promotional or marketing purposes if you have explicitly opted in.
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4. Cookies & Tracking Technologies
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‍We may use cookies, web beacons, tracking pixels, and similar technologies to analyze trends, administer the site, track user movements, and gather demographic information.
You can configure your browser to refuse cookies or to alert you when cookies are being sent. Note: some parts of the site may not function properly without cookies.
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5. SMS / Text Messaging & Consent
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‍If you provide your mobile number and consent, we may send you SMS/text messages related to dispatch updates, appointment reminders, or other service-related communications.
Message & data rates may apply.
To opt out, reply STOP.
For help or more information, reply HELP or contact us at [contact email/phone].
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6. Sharing & Disclosure of Your Information
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‍We do not sell or rent your personal data to third parties.
We may share information in the following limited circumstances:With service providers who help with operations (e.g. payment processors, dispatch software, logistics partners).
With insurance providers or compliance vendors as required.
When required by law, regulation, subpoena, or to respond to lawful governmental requests.
When we believe disclosure is necessary to protect our rights, property, safety, or that of others.
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7. Data Security & Retention
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‍We take commercially reasonable steps to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes administrative, technical, and physical safeguards.
Access to your data is limited to those employees or contractors who need it to perform their duties.
We retain your personal information only as long as necessary for the purposes in this policy, and/or as required by law. Once no longer needed, we delete or de-identify it.
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8. Your Rights
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‍Depending on your jurisdiction, you may have the following rights:To access or receive a copy of your personal data.
To correct or update your information.
To delete your personal data (with exceptions as required by law or for legitimate business purposes).
To object to or restrict certain processing activities.
To withdraw your consent, if you provided consent for certain uses (e.g. marketing).
To lodge a complaint with a data protection authority if you believe your rights have been violated.
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9. Children
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‍Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we've done so, we will take steps to delete that information.
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10. International Transfers
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‍If any of your personal data is transferred to, stored, or processed in a location outside your country of residence (e.g. in U.S. vs. other), we will ensure appropriate safeguards are in place in accordance with applicable laws.

‍11. Third-Party Links

‍Our website may contain links to third-party websites not operated by us. We are not responsible for the content or privacy practices of those sites.
We encourage you to review privacy policies of any linked sites before providing personal data.
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12. Changes to This Policy
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‍We may update this Privacy Policy from time to time. When we do, we will:Post the revised policy on this page with the “Last Updated” date.
Notify you (by email, site message, or other appropriate method) if changes are material.
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13. Contact Us

‍If you have questions about this policy or our practices, or to exercise any rights, contact:

Nor’East Xpress
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Email: info@noreastxpress.com
Phone: (908) 291-3153

Mailing Address:
Nor’East Xpress LLC
‍111 Town Square Pl Ste 1238 PMB 914208
Jersey City, New Jersey 07310‍